The amount of theory and practical exercises were
in good balance ..... more than covered my imaginations
and fulfilled my expectations ..... very effective, very
interesting, also important for German use .... H.S.
Grey Worldwide
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7
STEPS TO BEST PRESENTATIONS
This is one of our most popular training modules!
Do you become a bit too anxious before giving presentations, especially
when you do this in another language? This training experience
is designed to take away your anxiety and improve your confidence.
Our step-by-step approach means that you learn to:
-
present effectively, confidently and fluently in English
-
structure a good presentation
-
use essential techniques
-
become an all-round better presenter
-
use a greater range of English so that your ability to mould
your message and express exactly what you want to say improves
dramatically.
BEST participants often tell us in feedback
that their performance in presentations in their own language also
improves as a result of this training. At all stages, you get lots
of opportunity to practise, experiment and get feedback.
As a result of this learning experience,
you will be a more confident and better presenter in English
than you ever thought possible.
Details: Each step represents approximately
8 hours' training, depending on group size and language ability.
Recommended maximum group size: 6.
Timing, Place and Procedure: Flexible
Participants: Anyone who needs
to communicate professionally to internal and external clients.
Language level: lower intermediate – advanced. Do
you know your language level?
For more information on the 7 Steps to BEST
Presentations 

THE
7 STEPS TO BEST MEETINGS
Do you feel unable to say something fast enough in English and
think opportunities pass you by when you attend international meetings?
Do you have to chair intercultural meetings in English and do you
become very unsure when called upon to do so?
In this training you learn how to:
BEST participants often tell us in feedback
that their performance in meetings in their own language also improves
as a result of this training. At all stages, you get lots of opportunity
to practise, experiment and get feedback.
This learning experience
is designed to take away your insecurity allowing you to take
control and benefit from every kind of meeting situation.
Details: Each step represents approximately 6
hours' training, depending on group size and language ability.
Recommended maximum group size: 9.
Timing, Place and Procedure: Flexible
Participants: Anyone who participates in or
chairs international meetings in English and feels they are not
giving their best impression.
Language level: lower intermediate – advanced. Do
you know your language level?
For more information on the 7 Steps to BEST meetings 

Well structured training. Very good preparation. Interesting
case studies and role plays. Feedback included all aspects
- language, techniques and behaviour. Really made me think
about my performance in business negotiations. Thank you.
It was very effective. O.K., Deutsche Bank
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7
STEPS TO BEST NEGOTIATIONS
Maybe you’ve had no training for negotiating in your own
language and now your company expects you to negotiate in English!
Are you a bit worried about preparation, strategy, or the process
of negotiation itself - about doing all this in English on top
of everything else? Perhaps, you know exactly what you want to
say but you're not sure you can say the same thing in English.
Could your business be losing money in international negotiations?
7 Steps to Best Negotiations teaches you:
- the procedure of international negotiation
- how to use strategies
- how to deal with language and intercultural problems
- the right language for every phase of negotiation helping
you to gather information, be creative, persuade and fix that
deal!
At all stages, you get plenty of opportunity to practise, experiment
and get feedback.
You need every advantage
in facing international competition!
Details: Each step represents approximately
5 hours’ training, depending on group size and language ability.
Recommended maximum group size: 8
Timing, Place and Procedure: Flexible
Participants: Anyone who has to make deals,
sell, solve problems or negotiate strategy in English.
Language level: intermediate – advanced. Do
you know your language level?
For more information on the 7 Steps to BEST Negotiations 

7
STEPS TO BEST TELEPHONING
Every phone call is a business opportunity. How much international
business might you be losing?
Do you think you or your staff could be giving a better
impression when dealing with global internal and external
customers on the phone? Do you feel a bit anxious when you have
to make or receive a call in English?
Do you miss that “certain something” that means you
are not customer-friendly in English? Do you sometimes
have difficulty taking control when it comes to solving
problems or negotiating in English?
Our step-by-step programme takes you from simple standard message
and information exchange to dealing with complex issues on the
phone in English.
This learning experience takes away your anxiety and
even teaches you to have fun doing business on the phone. At all
stages, you get lots of tips and input and plenty of opportunity
to practise, experiment and get feedback.
Details: Each step represents approximately
4-5 hours’ training, depending on group size and language
ability. Recommended maximum group size: 8.
Timing, Place and Procedure: Flexible
Participants: Anyone who makes and receives
business telephone calls in English. This training is particularly
useful for call centre and / or sales support staff.
Language level: lower intermediate – advanced. Do
you know your language level?
For more information on the 7 Steps to BEST Telephoning 

7 STEPS TO
BEST WRITING
When you must write an e-mail or letter in English, are you unsure
about the level of formality, the right structure, and the right
words? Is it taking you longer to write in English than it does
in your own language? Are you really giving the right message?
Are you using a mixture of styles? Are you giving the right impression?
Is your writing even understandable?
Our 7 step programme takes you through the principles
of clear business writing in English so that your writing becomes
precise, confident and speedy. You build up a sure-fire personal
reference system allowing you to be 100% accurate. Exercises and
feedback throughout take your writing to the next level.
Details: Each step represents approximately
4-5 hours’ training, depending on group size and language
ability. Recommended maximum group size: 8.
Timing, Place and Procedure: Flexible
Participants: Anyone who writes emails, letters
or reports in English and wants to be more accurate, confident
and faster in their writing.
Language level: lower intermediate – advanced. Do
you know your language level?
For more information on the 7 Steps to BEST Writing 

7 STEPS TO BEST WRITING is
also available as an online course (20 weeks) at a price of just €12.45
per week!
Total price: €249 MwSt./VAT (19% for all EU countries)
Please
fill out the registration form.
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